IT Service Management Platforms
While ITIL provides guidelines to managing your organization and relationships with customers to ensure quality of service, you need the right IT Service Management platform to support your business requirements in additional to ITIL fundamentals. The two most prolific platforms for large scale enterprises are:
BMC Remedy ITSM is built on the BMC Remedy AR System development platform available both on premise and on demand. The latest release is Helix that encapsulates all the latest ITSM technology.
ServiceNow ITSM is built on the ServiceNow cloud-based development platform. There is an app style store to install additional applications. The current release is Paris.
Contact us for more details on how Aramea can assist with your projects.